Refund policy

Return & Refund Policy

Last updated: March 2026

At Zump.fi, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding returns, refunds, and cancellations when purchasing from our website.

1. Return Period

Customers may request a return within 7 days of receiving the product.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in the same condition in which it was received

  • Be returned in its original packaging

  • Include all tags, labels, manuals, and accessories

Items that do not meet these conditions may be rejected.

2. Items That Cannot Be Returned

Returns will not be accepted for:

  • Products that have been used, worn, washed, or altered

  • Items damaged by the customer after delivery

  • Items returned without original packaging or accessories

  • Final sale or clearance items

  • Hygiene-sensitive products (if applicable) once opened

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

After review, we may offer:

  • A replacement

  • A full refund

  • A store credit

4. Refunds

Once the returned item is received and inspected:

  • You will be notified whether the refund is approved or rejected.

  • If approved, the refund will be issued to the original payment method.

  • Refund processing may take 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable, unless the return is due to our error.

5. Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Data Protection & Privacy

When processing returns or refunds, we may collect personal information such as:

  • Name

  • Email address

  • Order details

  • Shipping address

This data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable laws in Finland.

Your information will only be used for:

  • Processing your return or refund

  • Customer support

  • Legal and accounting obligations

We do not sell or share your personal data with third parties except when required to process payments, shipping, or comply with legal obligations.

7. How to Request a Return

To initiate a return, please contact us:

Email: support@zump.fi
Website: www.zump.fi

Please include:

  • Order number

  • Reason for return

  • Photos (if the item is damaged)

Our support team will guide you through the return process.