Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping at Zump. This Shipping Policy explains how we process, handle, and deliver your orders.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will contact you via email or phone.

2. Shipping Areas

We currently ship to:

  • Finland

  • European Union countries

If you are located outside these regions and would like to place an order, please contact us before purchasing.

3. Estimated Delivery Time

Location Estimated Delivery Time
Finland 2–5 business days
EU Countries 5–10 business days

Delivery times are estimates and may vary due to:

  • courier delays

  • customs processing

  • weather conditions

  • high shipping demand

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • delivery location

  • order size or weight

  • selected shipping method

Promotional free shipping offers may apply during certain campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor the delivery status.

6. Incorrect Address

Please ensure your shipping address is correct when placing the order.

Zump is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, please contact us immediately.

7. Lost or Damaged Packages

If your order arrives damaged, please contact the shipping carrier and us immediately.

If your package is lost in transit, we will work with the courier to investigate and assist you in resolving the issue.

Please contact us within 48 hours of delivery if there is any problem with your order.

8. Customs, Duties and Taxes

For international orders, customs duties or import taxes may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: support@zump.fi
Website: zump.fi